GatesCareShield Logo

This industry-leading service plan actually gives you peace of mind. You’ll get to take advantage of our best benefits, enjoy worry-free delivery, and have full access to our Gates Service Team. We do everything in-house without any third-parties, and no 1-800 numbers to call 

DELIVERY, SERVICE, & PEACE OF MIND

GatesCareShield Logo 300x423-Year Service Plan

Starting at $399

Delivery

  • 5-Star Full Service Delivery included In-room delivery, setup, detailing, waste removal. Order ships in one delivery.
  • 1 free exchange delivery within return window

Purchase Protection

  • 14-day return/exchange window. No restocking fees.
  • 12 month Easy Pay Financing unlocked

Service and Repairs

  • All service fees waived ($129 stop fee, $129 pickup, parts and labor).
  • Unlimited in-house service team access for 3 years
  • 3-year accidental damage and stain protection
  • Repair and replacement of damaged items
  • Covers rugs, accessories and adjustable foundations

Mattresses

  • Free mattress protector included
  • Mattress recycling fee covered
  • All mattress/foundation service and repair covered
EVERYTHING FROM CARE SHIELD, PLUS

GatesCareShield Logo 300x426-Year Service Plan

Starting at $799

Delivery

  • Split orders ship in multiple deliveries at no charge.
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  • Eligible for Next Day Delivery, in Standard Service Area.
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  • Free delivery on all exchanges.
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Purchase Protection

  • 30-day return/exchange window. No restocking fees.
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  • Long-term Easy Pay Financing unlocked, up to 60 mo.
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Service and Repairs

  • Priority Service scheduling.
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  • Unlimited in-house service team access for 6 years.
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  • 6-year accidental damage and stain protection.
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Mattresses

  • 365-night sleep trial, one-time prorated exchange
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  • Free linens and pillows included
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What you gain with Care Shield+

Every upgrade over the standard Care Shield plan, at a glance.

DOUBLE years of coverage 6-year plan instead of 3
Longer return window 30 days instead of 14
Free delivery on exchanges Both shipments free on split orders
Priority service scheduling Front-of-line on every service call
Long-term Easy Pay financing Unlocked only with Care Shield+
365-night sleep trial With a one-time exchange in year one
Free linens and pillows Included with every mattress
Multiple Deliveries on Split Orders We'll deliver in-stock & as items arrive

Returns and exchanges

Your return window is your exchange window: 14 days for Care Shield, 30 days for Care Shield+. All items must be in as-new condition. Returns and refunds apply to goods only.

If your new item costs less, we refund the difference to your original payment method. If it costs more, we charge the difference when setting up the exchange.

We do not accept returns or exchanges outside of the window.

Care Shield Service Plans are non-refundable, however they can be rolled-over
onto any exchange.

Exclusions can be found on our Plan Summary, Terms & Conditions apply.

Standard rates without Care Shield

Fees apply to purchases not covered by a Gates Care Shield plan

Full service delivery, standard area $249
Return and exchange window 3 days
Restocking fee on returns (at time of purchase) 25% of item price
Pickup / re-delivery (one way) $129
In-home service stop fee $129
Shop labor rate $80/hour
Parts and labor Billed at cost + Shipping & Handling
Mattress/foundation recycling fee $22.50/piece
Long-term financing Care Shield+ only