We’re Just Excited About Your New Furniture As You!
Enter your Sales Order # or your Phone Number associated to track your delivery
Locating Your Sale Number
CLICK HERE to see an example Sales Order to locate the referenced Phone Number or Sales Number needed to track your delivery:
Our system is updated each night at 5PM with delivery information for the next day. If your delivery does not show please call our Delivery Desk at (541) 476-4627 ext. 420
Preparing for your delivery:
All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.
During your delivery: If for any reason you are not completely satisfied with your new furniture or its installation, contact our customer service department prior to the delivery installers leaving your home.
You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.
We’ll text or call to confirm your delivery time and let you know when your furniture is on its way.
Delivery to the room of your choice. A signature from someone 18 years or older will be required.
We’ll professionally unpack and assemble your new furniture and put it exactly where you want it.
We’ll thoroughly look over your new furniture, plus clean and correct any minor defects.
We’ll show you all the fun features of your new furniture and teach you how to use it!
We’ll remove all packaging materials and put them back on the truck for recycling & disposal. If we’re delivering a new mattress or foundation, we’ll haul away your old mattress or foundation (as long as it’s safe & sanitary to do so).
You need to have a vehicle capable of safely transporting your furniture. Please bring ID, sales order, vehicle packing material, padding, and rope.
Our warehouse personnel will assist you in loading your vehicle. But you are responsible for securing the merchandise to your vehicle.
Please allow 4 to 10 days for us to transfer the items in your order from the warehouse to your selected pickup store or location.
Since items will be in factory packaging, some merchandise will require assembly.
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