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Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

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How do I create an account?

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How do I change my shipping address?

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How do I track the status of my order?

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Will you keep my credit card information on file?

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Do you charge sales tax?

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Do you ship to my country?

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Will my items come in one package?

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If you need to swap an item

Returns and Exchanges

What is your returns policy?

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I received the wrong item

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My order arrived damaged

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Where should I mail my authorized return?

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How do I receive customer support?

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What do I do if I entered an incorrect shipping address?

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Can I change or cancel an order after I've submitted it?

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Can I pre-order an item that is sold out?

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Our talented service department is here to help!

Do you have a question about a product that you’ve purchased from Gates Home Furnishings?
Please complete the form below or text us detailing your request and a member of our support staff will respond as soon as possible.

Customer Help

Customer Help

Our happiness team is here to assist.

Common purchase queries answered

Orders and Shipping

If you need to swap an item

Returns and Exchanges

Our talented service department is here to help!

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