Amy Stout
The folks at Gates are awesome! We worked with two great women and Ben, the manager. We lost our home to a fire 7/22/23 and the recovery process has been stressful. They really went above and beyond to help us and we absolutely love our new bedroom set and entertainment center. Thank you for all of your help!
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R Odle
We were looking for a large area rug, they didn't have what we were looking for. They currently have some very nice furniture. We have bought numerous pieces from them over the years. It's nice to have a very nice local furniture store.
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Anne Pelish
Quality furniture and great customer service.
Geo
Best service, no pressure. Stand behind their sales..GREAT store
Kaylee Odell
Absolutely love my couches. Tristin was great and helped us with the purchase. Great sales men he did not pressure us on a single couch. The delivery guys were great. Thank you so much.
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Dale Woodruff
Great local business! Thank you
Jeff Correia
Every time we go to buy a piece of furniture, we go to Medford and everytime we end up back at gate. Every peice in are home is gates.
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Sarah Strand
The service department came to my home in 2 days after calling. My chair was looked over throughly, and repaired with efficiency. The serviceman was very friendly and professional. He even loved my dog. Great guy. Love Gates furniture. I've been a customer for 30 years, and I wouldn't buy anywhere else.
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Susie Brown
Aurora helped us get new chairs. She was wonderful
Nancy Pollard
I had another positive shopping experience at Gates. Virginia, sales lady, was sweet, helpful, a go getter, kind and patient. I went into the store and within 1 hour had an entire house full of furniture. Everything was in stock and delivered two days later. The delivery men, Ely and Riley, were professional, so careful with the furniture. Didn’t ding any walls or furniture. Had to take table apart to bring it in and not one complaint or bad attitude. Very polite and kind. Good team players. Excellent communication all around. The manager Ben was phenomenal! He came along Virginia and helped with the process. Thank you Gates! I will never buy anywhere else.
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Henrietta Crowell
Tom at Gates has always been very honest and helpful. We have never been unhappy with whatever furniture we have purchased.
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McGuires Trailers
sales staff very helpful,delivery people prompt,total experience very pleasant!
Alberta Randall
I have nothing but positive comments for Gates , very good sales people , never pushy or irritating. Deliveryman is a reflection of the whole attitude of Gates Furniture, great place .
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Pat Bange
Amy was patient and great help in our decision. . Our delivery men were super and knowledgeable about our chest bed. Currently we are letting the mattress air as is typical with a new foam mattresses. Hoping to hear good reviews from our first overnight guests.
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Ron & Kay Smith
Great experience shopping locally at Gates. Kris Johnson was very helpful and fun to do business with. I wasn't sure I wanted a certain color, but encouraged me to "look outside the box". Glad I did, color and furniture looks great in our living room and is very comfortable. We also knew, if we didn't like the way it looked we had 12 days to return it. Delivery personnel very professional and considerate. This was our 4th major purchase with them over the past several years. We have not been disappointed. We highly recommend Gates Home Furnishings!
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Fabian B. Flores
Gates is an excellent place for sofas, couches and recliners. The sales person was very helpful and courteous and patient. The delivery crew was on time and pleasant. I was very pleased with my experience with Gates.
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Chantell Rankin
This is a huge furniture store with a very wide range of things to help spruce up your home. We were very pleased with our visit and so far LOVE our furniture. The delivery was super quick and the delivery guys were very nice and professional. Truly a great place to do business with.
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Janice Swanson
Amy was so helpful and patient. A wonderful buying experience
Sheri Alto
Got a good deal on a great top of the line ULTRA COMFORT full lift recliner. We LOVE it. Sales, delivery, set up they're the best.
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Marty Miller
Love this place... best furniture store in Oregon. Giant show room.....outstanding and helpful staff... high quality American made furniture... Wouldn't go anywhere else...
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Luis Richards
excellant store, excellant people good long lsting sturdy furniture. I made my first purchase in 2007 and have been going back ever sincw. what they say they do and they back all purchases.
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Chad Sweeley
I had a great experience with Gates. Tom, Chica, Leo, and Collin were all great to do business with. The whole experience from shopping to delivery was quick and easy. They even have 0% financing available. Shop local!
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Debbie Todor
About 6 years ago we purchased a Simmon's mattress from Gates. The mattress became unbearable to sleep on and sagging on both sides - alot. We contacted Gates and they sent out a technician right away to check out the issue . He was on time and very nice. The technician said the mattress definitely had some issues and reported his findings to Gates. Simmon's rejected our claim because they said we used the wrong frame for the mattress. This is not true and we called the store we purchased the frame from and they confirmed that the frame should not have cancelled out our warranty with Simmons and that it actually had more supports in the frame then Simmons required. Upset, we called Gates and again they immediately sent out a technician to look at the mattress. (same man as before). He took more pictures of the mattress and frame and they sent in the issue to Simmons. Simmons rejected our claim again. Gates stepped up and since Simmons wouldn't stand by their warranty, Gates did. They didn't have to do that - their obligation for the mattress was over but they helped us and gave us the full credit Simmons should have given us. THANK YOU GATES!!!! We got our new mattress (not a Simmons) within a short period and it is wonderful and so comfortable. Thank you Tom in the mattress department for all of your help!!! You were great and so patient!! The furniture at Gates is beautiful and their sales people are wonderful. We have purchased many pieces of furniture from Gates through our 35 years here and they have always been amazing and professional. The quality of their furniture is excellent - 5 stars. Their deliveries are on time and the people are always friendly. I will always go to Gates first when I'm looking for a piece of furniture!! Thank you!!
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Dory Jones
Hi Shoppers, This furniture store is big, Big, BIG. There are many floor displays with styles and quality that appealed to us. The leather sofa and love seat we bought really accents our family room, and is very comfortable as well. Couldn't have done it without the gentle and professional help from Kris. The delivery team was professional and courteous as well. They sized up the route into the house and took extra care negotiating any tight/narrow challenges. Good Job Guys, and thanks again Kris. Will definitely pass our experience to friends and family. Sincerely, Dory and Dagmar
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Roxanne White
My whole house has been furnished by Gates. Excellent service every time! Quick delivery. Very friendly and knowledgeable employees. I love this store!
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Kora Love
Great store with nice furniture and super friendly helpful employees .
Robin Kelso
Love everything here
Sarah Cammaroto
We bought a massage recliner chair about a year and a half ago. The remote on it broke and when I called Gates to have it repaired I was very happy with how fast the service was. They ordered the part within a few days of my initial call and came to replace it within a day of the part arriving. I will definitely shop here in the future again.
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Dale Sherwood
Great shopping experience. In and out. They had what we wanted, will be delivered Wed
Barrett Napier
First Tom, and now Kris. April and I feel very well taken care of at Gates! We'll be back again!
Randy Zwicker
They have very very nice prices of furniture very well built using quality woods and the prices are very very nice.
Lopeca
Very good service
zenita haugen
Very helpful. I went there and got my chair paid for and delivered on the same day!
Sandy Baucom Muir
Love this store! First time here, was greatly assisted by Blythe, who helped me with a few pieces of furniture. I'll be back, since I'm new in town!
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shellene pound
We have had the best experience buying my dad a power recliner here. Todd is wonderful, patient and very helpful. We had to return the first one due to my dads needs. It was no problem. Great customer service
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